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Real Estate
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Account Background A major US-based financial institution was looking for a company to provide on-going reviews of insurance requirements to assess borrower compliance with loan documents. Solution RR Donnelley insurance team performed the initial review and indexing of documentation received from the client and identified missing documentation integral to the quality control process for new loan closings, modifications, refinances, assumptions and renewals. The team analyzed insurance policies, certificates, and renewals for compliance and maintained records of compliance deficiencies and certificate discrepancies. Customer Benefits The client achieved significant savings by leveraging RR Donnelley's scalable off-shore resource structure and their 24/7 capacity. Results RR Donnelley has maintained an interactive database of 5,000+ loans to facilitate tracking and monitoring of 50,000+ renewals on a per loan/per property basis. RR Donnelley's team successfully adhered to mandated servicing standards and reported weekly/monthly measurements along with comparative metrics to the client. This client continues to rely on RR Donnelley.
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